Paula joined the Board as a Non-Executive Director in January 2016.
Paula has significant experience in large scale business turnaround, digital transformation and in culture change. Paula stepped down from her role as Group Chief Executive of the Post Office in April 2019, a role she has held since April 2012 having joined the Post Office in 2007. Previously she was Group Commercial Director of Whitbread PLC after starting her career with Unilever and L’Oréal. Paula has held directorships in sales and marketing, commercial, and supply chain with a number of major retailers including Dixons Stores Group and Argos. Paula is a Non-Executive Director of the Cabinet Office and Chair Designate of Imperial College Healthcare NHS Trust.
- Non-Executive Chair of First Rate Exchange Services Limited